Advocacy

Medi-Cal Managed Care Provider Advocacy

If you or a client have had attempted to resolve an issue with a health care provider without success, a complaint form can be submitted to CenCal Health, the Medi-Cal managed care provider, at: https://www.cencalhealth.org/members/file-complaint/ or you can call Member Services at (877) 814-1861.
Keep in mind that CenCal plans do not include dental or specialty mental health. CenCal can also be contacted for customer service questions at: ​https://www.cencalhealth.org/contact-us/

Community Health Centers of the Central Coast provides many Medi-Cal medical services and will take your calls directly, https://www.communityhealthcenters.org/about/contact-us/​

If the issue cannot be resolved locally:

Need Advocacy Help?

Contact an advocate or staff member at a Family Resource Center for support with non-medical needs such as food, clothing, shelter, parent education and navigating social services. A full listing of Family Resource Centers in San Luis Obispo County can be found here: 
​https://sloparents.org/slo-frc-directory/​

Medi-Cal Dental "Denti-Cal" Advocacy

Children's dental access issues?  For more information, please call the Health Promotion office at (805) 781-5564 for help obtaining dental services for children.

For general assistance with Medi-Cal Dental "Denti-Cal" coverage or complaints about Medi-Cal Dental providers: https://www.denti-cal.ca.gov/

Medi-Cal Specialty Mental Health Advocacy

For issues regarding SLO County Mental Health Services:
SLO County Mental Health Patient's Rights Advocate, (805) 781-4738.

Medi-Cal and Medi-Cal Dental "Denti-Cal" Fraud and Abuse

The Department of Health Care Services asks that anyone who observes or has knowledge of suspicious health care activity to call the DHCS Medi-Cal Fraud Hotline telephone number, 1-800-822-6222, to report it. More information at: http://www.dhcs.ca.gov/individuals/Pages/StopMedi-CalFraud.aspx

Covered California Advocacy

For help with Covered California issues, contact:
Local
  • The insurance agent who sold the policy
Statewide