Advocacy

Medi-Cal Managed Care Provider Advocacy

If you or a client have had attempted to resolve an issue with a health care provider without success, a complaint form can be submitted to CenCal Health, the Medi-Cal managed care provider, at: https://www.cencalhealth.org/members/file-complaint/ or you can call Member Services at (877) 814-1861.
Keep in mind that CenCal plans do not include dental or specialty mental health. CenCal can also be contacted for customer service questions at: ​https://www.cencalhealth.org/contact-us/

Community Health Centers of the Central Coast provides many Medi-Cal medical services and will take your calls directly, http://www.communityhealthcenters.org/en/contact-us.html

If the issue cannot be resolved locally:

Need Advocacy Help?

Contact an advocate or staff member at a Family Resource Center for support with non-medical needs such as food, clothing, shelter, parent education and navigating social services. A full listing of Family Resource Centers in San Luis Obispo County can be found here: 
​https://sloparents.org/slo-frc-directory/​

Medi-Cal Dental "Denti-Cal" Advocacy

Children's dental access issues?  For more information, please call the Health Promotion office at (805) 781-5564 for help obtaining dental services for children.

For general assistance with Medi-Cal Dental "Denti-Cal" coverage or complaints about Medi-Cal Dental providers: https://www.denti-cal.ca.gov/

Medi-Cal Specialty Mental Health Advocacy

For issues regarding SLO County Mental Health Services:
SLO County Mental Health Patient's Rights Advocate, (805) 781-4738.

Medi-Cal and Medi-Cal Dental "Denti-Cal" Fraud and Abuse

The Department of Health Care Services asks that anyone who observes or has knowledge of suspicious health care activity to call the DHCS Medi-Cal Fraud Hotline telephone number, 1-800-822-6222, to report it. More information at: http://www.dhcs.ca.gov/individuals/Pages/StopMedi-CalFraud.aspx

Special Needs Advocacy

Several organizations assist with advocacy around special needs issues. See the Special Needs page for links to websites.

Covered California Advocacy

For help with Covered California issues, contact:
Local
  • The insurance agent who sold the policy
Statewide